1. Introduction
This Returns, Exchange, and Cancellation Policy applies to all purchases made through the Styloak website, www.styloakfashion.com. We aim to provide a fair and transparent process for returns, exchanges, and cancellations.
2. Order Cancellation
Cancellation by Customer:
Orders can be canceled within 24 hours of placing them, provided the order has not been dispatched.
If cancellation is requested after 24 hours, customers can choose to decline the delivery when it arrives.
Cancellation by Styloak: We reserve the right to cancel orders due to stock unavailability, pricing errors, or unforeseen reasons. In such cases, a full refund will be issued.
3. Returns and Exchanges
Return Period: Styloak will accept returns within 5 days of purchase.
Return Request Process:
Exchange:
Shipping Fees: Shipping fees for returns are the responsibility of the customer unless the return is due to a defect or an error on our part.
4. Refunds
Refunds will be processed within 7 days of Styloak receiving the returned product.
The refund amount, including product cost and applicable taxes, will be sent to the original payment method.
Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
5. Defective or Incorrect Items
If customers receive a defective or incorrect item, they should contact us immediately at info@styloakfashion.com for a replacement or refund.
6. Exceptions
Some items may be non-refundable or have specific refund conditions, clearly stated on the product page.
7. Late or Missing Refunds
If a refund is not received within the expected timeframe, customers should check their bank account and contact their credit card company or bank.
8. Changes to the Policy
We reserve the right to modify this Returns, Exchange, and Cancellation Policy. Changes will be effective immediately upon posting on the website.
9. Contact Us
For more information or questions about our policy, please contact us at info@styloakfashion.com.
